Refund policy

Return & Refund Policy

At Carve-X, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return under the following conditions.

Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be unused, unworn, and in the same condition as received.
Be returned in its original packaging with all accessories included.
Be accompanied by proof of purchase or your order confirmation.

To request a return, please contact us at officialcarvex@gmail.com before sending your item back.

Please note: Returns sent without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at officialcarvex@gmail.com. We will review the issue and arrange a replacement or refund where applicable.

Non-Returnable Items

The following items are not eligible for return:

Items that have been used, damaged, or altered after delivery.
Products not returned in their original packaging.
Sale or clearance items.
Gift cards.
Personalized or custom-made products (if applicable).

Exchanges

We do not offer direct exchanges. If you would like a different product, simply return the eligible item and place a new order after your return has been approved.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

Your refund will be issued to your original payment method within 7–10 business days.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

If you have not received your refund within 15 business days after approval, please contact us at officialcarvex@gmail.com.

UAE Dropshipping Policy

Carve-X is a UAE-based dropshipping store. Products are shipped directly from our trusted suppliers to your delivery address. Return requests must be approved before items are returned. Customers are responsible for following the return instructions provided after their request is accepted.